Responsible Gaming

The AllwinUA Casino platform adheres to responsible gaming principles and supports a safe environment for all users. The main goal is to ensure a positive and controlled gaming experience. Most players view gambling as a form of entertainment, however for some individuals it can become a problem. To prevent negative consequences, the platform has implemented a comprehensive set of control tools that allow users to independently set limits on spending and gaming activity.

Protection of Minors

Use of the platform is permitted exclusively to persons who have reached 18 years of age or the minimum age for participation in gambling according to the legislation of their country of residence. Mandatory identity verification is applied to comply with age restrictions. Users are required to provide accurate age information during registration. Accounts may be temporarily suspended until documentary age confirmation is provided.

Additional safety measures for parents and guardians include using specialized software with blocking functions for access to gaming sites. Recommended tools:

BetBlocker — free filter for blocking gaming platforms (betblocker.org)
NetNanny — parental control software (netnanny.com)
GamBlock — specialized gambling site blocker (gamblock.com)
Gamban — access blocking app with free trial period (gamban.com)

Installing such programs helps prevent minors’ access to gambling and creates an additional level of protection for families.

Gaming Addiction

Gambling is traditionally perceived as a socially acceptable form of leisure. However, expanding access to legalized gambling creates risks of developing problematic gaming behavior in susceptible individuals. The platform does not cooperate with users who demonstrate signs of gaming addiction or related disorders.

The monitoring system is based on internal responsible gaming policy and tracks potentially risky behavior patterns. Criteria for identifying problematic users include:

Systematic losses over an extended period
Signs of financial difficulties or excessive spending
Behavior indicating possible psychological problems
Aggressive or abusive communication with support service
Attempts to bypass established restrictions

When such signs are detected, the platform actively contacts users to assess the situation and discuss possibilities for applying self-limitation or self-exclusion tools.

Self-Control

Compulsive behavior in gambling is a real problem that requires awareness and timely intervention. To assess the level of involvement in the gaming process, users can take a self-control test directly on the platform or use external resources.

Recommended sources for self-assessment:

Gamblers Anonymous — 20-question test for determining problematic behavior (gamblersanonymous.org/ga/content/20-questions)
Virtual and in-person support groups worldwide
Consultations with mental health specialists

Practical tips for maintaining control over gambling:

Never borrow money to participate in gambling
Set a clear gaming budget before starting a session and adhere to it regardless of results
Actively use available self-limitation tools on the platform
Perceive gambling exclusively as a form of entertainment, not a source of income
Take regular breaks during gaming sessions and engage in other activities
Avoid playing during stress, negative emotional states, or anxiety
Don’t try to win back losses
Set time limits on gaming sessions

Self-Limitation Tools

The platform provides users with the ability to set various types of restrictions to control gaming activity through account settings:

Deposit limits — restriction on top-up amount per day, week, or month
Bet limits — maximum bet amount for a certain period
Loss limits — restriction on total loss amount for a defined time period
Time restrictions — limits on gaming session duration
Temporary break — ability to suspend account access for a period from 24 hours to several months

After setting a limit, it takes effect immediately. Reduction or cancellation of restrictions occurs instantly, while increasing limits is only possible 7 days after submitting the corresponding request. This delay provides the user time for a considered decision.

Self-Exclusion

If gambling has ceased to be a source of enjoyment and has turned into uncontrolled daily behavior, it is recommended to use the voluntary self-exclusion option. Self-exclusion activation procedure:

Contact support service via email [email protected] or online chat
Specify desired self-exclusion period (minimum 1 month, maximum — permanent exclusion)
Confirm request according to support service instructions

During the self-exclusion period, the following restrictions apply:

Complete account access blocking
Inability to create new accounts
Ban on placing bets of any type
Blocking of deposits and account top-ups
Cessation of receiving marketing materials and promotional offers

Withdrawal of funds from the account is possible after contacting support service and completing necessary verification procedures. Early cancellation of self-exclusion is not permitted.

Professional Help

Recognizing the problem is the first step to solving it. Users who experience difficulty controlling gaming activity are strongly encouraged to seek professional help.

Organizations providing support to individuals with gambling problems:

Gamblers Anonymous — international mutual aid organization (gamblersanonymous.org.uk)
Gambling Therapy — online consultations and support in various languages (gamblingtherapy.org)
National helplines for individuals with gaming addiction
Mental health specialists who specialize in addiction treatment
Local support groups and rehabilitation centers

Timely help-seeking significantly increases chances of successfully overcoming the problem and returning to a healthy lifestyle.

Operator Actions

The AllwinUA Casino platform reserves the right to take preventive measures to ensure user safety. The operator can independently apply restrictions or user exclusions based on identified signs of problematic behavior.

Criteria for applying restrictions include:

Unstable or chaotic gaming behavior
Signs of mental disorders or emotional instability
Excessive dependence on gambling
Financial problems related to gaming activity
Aggressive or inadequate behavior in communication

Based on assessments and recommendations from support service, the operator has the right to:

Temporarily or permanently close accounts
Reject requests for account reactivation
Establish mandatory restrictions on deposits and bets
Require completion of specialist consultation before access restoration

All decisions are made exclusively in the interests of user well-being. Support service is ready to provide additional information, answer questions, and help in finding specialized assistance.

Confidentiality

All inquiries related to responsible gaming problems are handled with maximum confidentiality. Information about applying self-limitation or self-exclusion tools is not disclosed to third parties without written user consent, except in cases provided by law.

Contact Information

For questions about responsible gaming, setting restrictions, or activating self-exclusion, contact support service:

Email: [email protected]
Online chat on platform (available 24/7)
Telegram: @AllwinUABot

Support team is ready to provide assistance at any time and ensure confidentiality of inquiry.

AllwinUA Casino supports responsible gaming principles and calls on all users to play wisely. Remember: gambling should remain entertainment, not a source of problems.